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Training & Development | Management Training

Bespoke and open management training courses

We cover an extensive range of subjects in our tailored courses. These can be held at your place of work or at our state-of-the-art training suite in Colchester. 

Customer Service First Time Manager Managing Disciplinary
Sales & Telemarketing Interpersonal Communication Time Management
Coaching Skills Appraisals & Reviews Managing Redundancy
Motivating Without Money Introduction to Mediation Recruitment & Selection
Harassment & Bullying Talent Management & Succession Planning "Train the Trainer"
Carrying Out Investigations Effective Meetings HR Management In Practice
Managing Absence Managing Sickness Absence Performance Management
Presentation Skills Sales Techniques Managing Attendance
Board of Directors Coaching Team Development Facilitation Skills
Psychometric Assessments Problem Solving Coaching  

 

 

 

 

 

 

Please contact us if you would like further details of our available courses.

Upcoming Courses

Time Management - Tuesday 19th January 2016

A brief description of the course:

Manage your time with confidence

Prioritise tasks

Manage your workload effectively

Recruitment & Selection - Monday 25th January 2016

A brief description of the course: 

To provide an overview of the recruitment, selection and resourcing process, including preparation for, and practical experience of, conducting interviews.

Coaching Skills for Managers - Thursday 4th February 2016 (1 day) Wednesday 16th March 2016 (0.5 day)

The course introduces Managers to a range of skills and a coaching style which encourages staff to think for themselves, problem solve and devise their own solutions, take ownership for their own development and take responsibility for their own level of performance.

First Time Manager - Wednesday 10 February 2016

Quite often employees who are promoted into management positions may be experts in their field of work but have no experience to be able to cope with people issues. This practical course covers key issues which managers may have to deal with on a regular basis as well as providing an overview on what it actually means to be a manager.

Managing Disciplinary - Tuesday 16 March 2016

A brief description of the course: 

Informal v formal

Investigations

Disciplinary Procedure

Techniques for hearings

Notes & Paperwork

Dismissals

Appeals Other dismissals

Customer Service Training - Monday 29 February 2016

A brief description of the course:

Who are your customers?

What is their definition of customer satisfaction?

Identifying the different ways to manage customer expectations

Understanding your personal impact on your customers

Exploring different ways to handle customer complaints effectively

How to measure customer satisfaction

Personal Action Plan

Managing Redundancy - Tuesday 15 March 2016

Effectively managing the legal implications of organisation change, whether through redundancy, outsourcing or other forms of re-organisation, is crucial in order to avoid expensive tribunal claims. This course examines the legal aspects of restructuring, focusing on the employment law challenges for employers.

Appraisals and Reviews - Tuesday 29 March 2016

A brief description of the course:

Definition, purpose and principle objectives of appraisals

Benefits of the appraisal system

Resistance to appraisal

Planning and preparation

SMART objectives

Assessing job skills

Types of appraisal system

Behavioural observation

The appraisal interview

Handling difficult situations

Absence Management - Monday 25 April 2016

A brief description of the course;

Recent legislation changes affecting absence management.

Managing absence

Measuring absence

Short term Long term

Managing Unauthorised absence

Motivating without Money - Thursday 28 April 2016

A brief description of the course;

Motivation

Engaging Workers

Employee Recognition

Ways To Open Up Communication

Benefits

Flexible Working

Training

Appraisal

 

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Experts in management training bespoke and open courses. Drop us a line now to learn more.

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