Team Communications and Customer Excellence Training

Communication Training and Team Briefing:Book a Course

Effective communication is important within any business. It is not simply 'what' message is being delivered but 'how' that message is communicated. Crucially, communications must be clear and consistent between your Management team and to your workforce.

This training offered by Park City is designed to provide hands-on experience, from an effective management of the policies, procedures and matrices of communication to the effective handling of complicated questions and difficult team members.

This bespoke training course delivered by Park City's experienced Human Resources consultants will ensure that the methods and techniques of communication undertaken at your firm are as efficient and effective as possible. As a result of this programme, your workforce will understand your expectations, gain a consistent understanding of their objectives and ultimately, you will have a more cohesive, productive and profitable company.

Please follow the link to arrange a FREE consultation on how we can meet your current communication training requirements.

Effective Negotiation and Meeting Skills Coaching:

Representing your own company and interacting with skilled and professional business negotiators can be a daunting challenge for new managers. Moreover, your firm's experienced managers can also benefit from refreshing their skills, and updating their thinking on the best ways of managing relationships to achieve successful outcomes.

Participants on this training course will benefit from Park City's interactive training methods and state-of-the-art multi-media presentation facilities.

New behavioural skills will be acquired through experiential learning and by participating in practical activities, the new desired knowledge will cement itself in the minds of your managers. Please do not hesitate to contact Park City if you require more information regarding the specific modules that we can offer.

Please follow the link to arrange a FREE consultation on how we can help improve your negotiation and meeting skills.

Telephone Skills Training:

This bespoke Park City training course will ensure your staff always project the correct image of your company to your potential customers and clients when speaking on the telephone, guaranteeing that your firm will always stand out from the crowd.

This programme offered by Park City's expert Human Resources coaches is designed for anyone in your organisation who uses the telephone and has been devised with both the customer and the organisation in mind, to maximise service levels and customer care.

The modules covered in this course will, amongst others, include; how to build a professional image and rapport, managing complaints and different customer behaviour and the power of a good attitude.

This bespoke training course will be undertaken in an environment which will encourage delegates to practice the skills needed for successful appraisals. Park City's HR coaches will utilise a number of different training methods including; role-play, workshops and group exercises, to enhance the learning process.

Often, it is the tangible evidence, such as telephone contact, that projects an image of a company in the mind of the consumer. Park City's tailored telephone skills training will ensure that this image is always and wholeheartedly positive. So please do not hesitate to contact Park City today, if you require any more information regarding the specific bespoke modules that we can offer.

Please follow the link to arrange a FREE consultation on how we can meet your current telephone skills training requirements.

Customer Excellence Training:

In a world where products and services become more and more alike, often true competitive edge comes only from the experience the customer has with your organisation. The ultimate aim of your company must be to maximise each customer's experience, in order to retain that customer and for those customers to encourage others to use your organisation.

This workshop gives the opportunity for participants to practise their customer-facing skills and ensure that they apply fully the principles of customer care to their own work related situations. This course is designed for all your staff who have dealings, whether internally or externally, with customers. Please do not hesitate to contact Park City if you require more information regarding the specific modules that we offer.

Please follow the link to arrange a FREE consultation on how we can meet your current customer excellence training requirements.

Customer Service Skills Training - "Exceeding Expectations":

This course offered by Park City will enable your staff to gain and improve on their customer service skills, in order that they can confidently deal with customers at all levels and in all environments. This programme will cover all aspects of customer service skills, from how to provide excellent service and establish customer needs, to identifying further sales opportunities.

Fundamentally, after attending this course your staff will have all the knowledge required to exceed your customers' expectations. Please do not hesitate to contact Park City if you require more information regarding the specific modules that we offer.

Please follow the link to arrange a FREE consultation on how we can improve your customer service skills.

Sales Training:

This interactive workshop offered by Park City's expert consultants will deliver significant results to your company. Our coaches will use proven methods to help you, the management, and your sales staff improve your sales performance and ultimately, increase your profit levels.

The workshop will cover all aspects of sales training, from objective setting and attracting new clients to overcoming objectives and closing the sales. Subsequent to the Sales Training Workshop, our expert Human Resources coach could deliver a half day coaching session, to further cement the knowledge learnt and put the acquired techniques into practice.

If you choose to work with Park City, this bespoke training course will be delivered using up-to-date training methods and state-of-the-art multimedia presentation facilities.

Please follow the link to arrange a FREE consultation on how we can meet your current sales training requirements.

Managing Effective Meetings:

At Park City, we are aware that much time of your time is spent in meetings. So it makes good sense to ensure that this time is spent as wisely as possible. Frequently people seem to meet with no real purpose or agenda and come away from the meeting feeling little has been achieved or have no record of the actions agreed. Let Park City help you.

This programme has been specifically designed by Park City to assist those individuals in your firm who are responsible for chairing meetings, to ensure that time is used productively and effectively, in order that objectives are achieved in a structured and productive manner.

Crucially for your business, all of Park City's training programmes are bespoke to your organisation, and we pride ourselves on working with our clients to produce training that corresponds fully with their individual needs and objectives.

Please follow the link to arrange a FREE consultation on how we can help you manage your meetings more effectively.

Please do not hesitate to contact Park City today if you require any more information regarding the tailored training courses that we can offer you.