Harrassment and Bullying
To understand the fundamentals of harassment and bullying at work and to explore good practice in preventing or dealing with these issues.
Sales & Telemarketing
How to plan and structure sales calls to overcome gatekeepers. Deal with objections and rejection with confidence in order to close a sales call.
Recruitment and Selection
This practical course provides you with the essential tools for different recruitment and selection methods and explains the legal context of recruitment and selection.
Introduction to Managing Conflict using Mediation
Develop a range conflict resolution techniques which will help you achieve better outcomes to conflicts in your organisation.
Effectively managing the legal implications of organisation change, whether through redundancy, outsourcing or other forms of re-organisation, is crucial in order to avoid expensive tribunal claims.
How to influence others
How to communicate assertively
Building rapport with others in the workplace
Handling different behaviours
Board of Directors Training
All businesses and operational leaders need the ability to create and work with strategic plans to advance and expand their organisations. Without this the criteria for decision making at all levels, and the template against which those decisions are evaluated, cannot be implemented.
Problem Solving Coaching
Park City's expert Human Resources consultants can conduct psychometric assessments of each of your Managers, providing you with a detailed report of their management style, leadership skills, personality profile and behaviour patterns. This information will be crucial when considering any existing employees for promotion, or whether to employ a prospective employee.
The programme is for anyone who wants or needs to be involved in a facilitation role, particularly those who are seeking ways to stimulate group behaviour and thinking.
It is essential that all Managers maximise the effectiveness, flexibility and potential of their team. This programme looks at what makes the ingredients of a successful team and provides the tools that enable Managers to make the most of their teams.
Carrying out Investigations
Delegates will develop valuable understanding of what the law requires and will learn key skills in the investigation processes, such as analysis and report writing.
Recent legislation changes affecting absence management
To discuss the various ways in which performance can be managed and provide practical techniques to carry out this process.
Managing Sickness Absence
Since April 2010 "Statement of fitness for work" or replaced the old medical certificates
Managers in all industry sections and Identify persistent offenders
Managing a Disciplinary
For all employers across all sectors & importance of being prepared for the disciplinary meeting.
Plan and prepare your presentations with confidence and keep your audience engaged with enthusiasm and clear communication
Begin to construct a strategic plan for your business, identify which customers you need to focus on, manage your customer relationships more effectively, utilise networking to develop more business.
Coaching Skills for Managers
The course introduces Managers to a range of skills and a coaching style which encourages staff to think for themselves, problem solve and devise their own solutions, take ownership for their own development and take responsibility for their own level of performance.
Customer Service Excellence
Understand the importance of your customers view point in order to be successful and gain repeat business.
Talent Management and Succession Planning
This course highlights the importance of attracting talent into your organisation and how to effectively manage talent to meet organisational goals utilising development opportunities and recognising the key factors that will engage talent.
Understand how to plan meetings to achieve their purpose
Train the Trainer - DSE Assessment
This course objectives are to meet both business and learner needs to learn about different learning styles in order to deliver tailored training.
First Time Manager
Quite often employees who are promoted into management positions may be experts in their field of work but have no experience to be able to cope with people issues. This practical course covers key issues which managers may have to deal with on a regular basis as well as providing an overview on what it actually means to be a manager.
Learn ways to balance, plan and prioritise your workload.
Motivating Without Money
Research suggests �engaged workers� are more motivated, perform better and give more effort. An "engaged employee" is one who is fully involved in, and enthusiastic about, his or her work, and thus will act in a way that furthers their company�s interests.
How do you �engage� your workers?
Appraisals & Reviews
To assist Managers/team Leaders in the effective techniques of staff appraisal
Managing Health and Safety
The Health and Safety at Work etc Act 1974 requires you to provide whatever information, instruction, training and supervision as is necessary to ensure, so far as is reasonably practicable, the health and safety at work of your employees.
3-day First Aid at Work
All workplaces need to appoint someone to take charge of first aid arrangements. This applies even to the self-employed and sole traders.
This training course will cover all current, safe operating practices for this type of machinery, as well as discussing and developing techniques for safe working practices with all those attending.
2-day Paediatric Course
The course focuses on emergency scenarios that are faced by professionals, including teachers, au pairs and playgroup leaders, looking after young children.
Working at Heights
The course covers:
� Introduction to working at heights � current legislation and guidelines
� Performance criteria, plan, organise, and co-ordinate own work, adopting safe working practice
COSHH Assessor Training
This course gives delegates knowledge of the COSHH Regulations and the information necessary to recognise hazardous substances within these regulations and to be able to be knowledgeable of risk assessments and controls.
This asbestos awareness training requirement is placed upon all employees who are engaged in refurbishment, demolition, general building or maintenance work. This course is of paramount importance for all those in your workforce who run the risk of disturbing asbestos during the course of their work.
IOSH Leading Safely Course Colchester
The importance of strategic health and safety management and its interaction with other business systems.
Steps & Ladders
Covers all industries: e.g. construction, agriculture, manufacturing, retail, maintenance, warehouse etc;
�Work at height should be:- Properly planned; Appropriately supervised; Not carried out if weather conditions jeopardise health and safety
�Those working at height and planning the work, should be competent, or if being trained supervised by a competent person
�Work in any place from which a person could fall a distance is liable to cause personal injury.
1 Day IOSH Managing Safely Refresher Course
This course is for delegates who have already completed the full (4 day) Managing Safely course within three years.
The Managing Safely Refresher Course is a practical program with step by step guidance and a clear business focus. Delegates will re-visit the key reasons for Managing Safely and refresh their knowledge of key learning points
- Accident Reporting (RIDDOR)
- Asbestos Awareness
- Driving Safely
- Environmental Awareness
- Fire Safety
- Fire Wardens
- First Aid in the Workplace (Employees)
- First Aid in the Workplace (Employers)
- Food Allergies
- Food Hygiene
- Health & Safety for Managers
- Induction Safety
- Lab Safety
- Lockout / Tagout
- Lone Working (Employees)
- Lone Working (Managers)
- Manual Handling
- Office Safety
- Pregnancy Risk Assessment
- Safeguarding Children and Vulnerable Adults
- Stress Management (Employees)
- Stress Management (Managers)
- Winter Weather Awareness
- Workplace Safety
- Driving Safety (Europe)
- Environmental Awareness (Europe)
- Moving & Handling People
- Students Health and Safety
- 5 Steps to Risk Assessment
- Accident Investigation
- COSHH Awareness
- Driving Safely
- Electrical Safety - Maniac
- Environmental Awareness
- Fire Safety, The Facts
- Food Hygiene
- Health & Safety - for Cleaners
- Health & Safety - for Home Workers (Employees)
- Health & Safety - for Home Workers (Managers)
- Health & Safety - In the Office
- Health & Safety - We are all responsible
- Introduction to Health & Safety
- Lift Truck and Warehouse Safety
- Manual Handling
- Slips, Trips and Falls
- Spill - Prevention and Control
- Working at Height
- Top Tips - Fire Safety
- Top Tips - Health & Safety
- Top Tips - Office Safety
- Top Tips - Manual Handling
- Workshop Set-up Assessment
- Alcohol Licensing Law
- Alcohol Licensing Law (Scotland)
- Anti-Money Laundering
- Bribery Act
- Change Management
- Conducting Appraisals
- Data Protection
- Energy Efficiency (Employees)
- Energy Efficiency (Managers)
- Equality and Diversity
- Freedom of Information Act
- Information Security
- International Business Travel
- Introduction to Basel
- Sexual Harassment
- Sustainable Development
- Talent Management
- Time Management
Cost per Licence
- £57.00 + VAT = Minimum of 5 licences*
- £53.00 + VAT = 6 – 10 licences*
- £49.00 + VAT = 11 – 15 licences*
- £45.00 + VAT = 16 – 20 licences*
- £41.00 + VAT = 21 – 49 licences*
- £38.00 + VAT = 50+ licences*
* Prices are per licence Licences are valid for 12 months from the date of registration and can be reallocated within that period to account for leavers and starters. All courses are RoSPA Approved