Training | First Time Manager

OVERVIEW

• Quite often employees who are promoted into management positions may be experts in their field of work but have no experience to be able to cope with people issues.
• This practical course covers key issues which managers may have to deal with on a regular basis as well as providing an overview on what it actually means to be a manager.

STUDY TOPICS

• What makes an effective/ineffective manager?
• Look at the difference between management and leadership
• Communication & Influencing Skills
• Managing conflict views
• Managing Conduct and Performance: rewarding good and tackling the bad
• Managing and protecting your time
• Recruitment and how to get it right
• Appraisals
• Absence management

IS THIS COURSE FOR ME?

• If you are a newly hired or promoted manager, you're more than welcome to attend this course
• An experienced manager who would like a refresher in management

BENEFITS

• Great for first time manager who need to know the basics of what it takes to taken on their first team

TRAINERS - Jennie Galione, Katie Finbow & Charlotte Hearn

Jennie Galione	Katie Finbow	Charlotte Hearn