Use our COVID-19 resources to better manage the crisis and feel like you are on the front foot View Resources

Hospitality Industry top FAQ's

Here are our top FAQ’s to help you navigate your way through one of the busiest times of the year for the Hospitality industry or alternatively contact us and one of our experts will be on hand for a free 30 minute consultation.

1) How do I manage holiday requests from staff during our busiest time of year? I simply cannot have all staff off during December as it is when we are at our busiest.

Under the Working Time Directive legislation employees are entitled to the statutory minimum time off, including bank holidays, regardless of how busy businesses are. In practice, we know this is not always easy to follow. We would recommend looking into your current contact and handbook policies to put systems in place to allow you to have more control over when holiday can be taken. This should hopefully allow for a smoother process and mean all staff are on deck, ready for your busiest period.

2) How do I get more staff cover for Christmas? I have heard the negative press about zero hours contracts and also holiday pay and overtime and are concerned how to manage this.

Spending a little time before the rush to work out what cover  you expect to need and what staff you currently have in place would be the best starting point, if time allows. From this we would then be able to see where your gaps are. We do still recommend zero hour contracts in situations where the real zero hour relationship exists. With regards to holiday pay and overtime we would recommend getting the staffing numbers right in the first place to avoid some of the overtime pitfalls.

Easy in hindsight, we know, so in situations where this was not possible we would recommend a case by case analysis of the staff to see what liability you have as a company to pay additional holiday pay once any overtime has been taken into account.

3) January is always quiet, are there any things we should be doing with regards to staff during this period while we have a chance?

It could be a brilliant time to carry out your staff appraisals, or at a minimum have a one to one catch up. These meetings should provide feedback to staff on how well they are doing, update them on targets and what the focus of the business will be in the new year. It would be a great time to consider any training needs. As HR professionals we always recommend regular reviews of your processes and procedures and terms and conditions to allow you to be compliant with legislation and fighting fit for when your business is stretched again.

Back to News Listing

Need help quickly?

There's a great deal to manage right now - the Furlough Scheme, returning to work safely. Lean on us for helpful guidance. Book a call (it's free) with one of our HR or health & safety experts.

We will process your data in accordance with our Privacy Policy. You may withdraw this consent at any time by updating your preferences.  We make this easy for you by placing a link to your preferences in the footer of every email we send you.

COVID-19 Resources

How to Apply for a grant through the Kickstart Scheme Latest Updates for Working safely during coronavirus (COVID-19) COVID Outbreak Management Policy Fair Redundancy Process Checklist Guide to Creating a COVID Secure Workplace How to manage the holiday season and reduce the risk of losing staff to self-quarantine Cleaning regimes required for a COVID-19 secure workplace Guidance on Face Coverings in Retail and Shops JULY 24TH Summary of Recent Government Updates Kick Start the Economy Government Announcement Updated guidance for outdoor pools indoor gyms, pools and leisure centres Guidance for the Re-opening of businesses and venues from 11 and 13 July Updated Guidance for Working Safely

Five steps to working safely - display the poster to demonstrate you have followed the guidance Changes To Social Distancing At Work from 4th July 2020 Updated Advice: Coronavirus Job Retention Scheme Step By Step Guide for Employers 7 Traps to Avoid When Making Redundancies During Furlough Redundancy During Furlough Easing of Lockdown for Business but does it apply to you? Changes to the Coronavirus Job Retention Scheme - 10th June 2020 Return to Work Safely FAQs Planning Your Return to Work Top Tips to Prepare your Managers Legionella Risks During the Coronavirus Pandemic Coronavirus-related Statutory Sick Pay Rebate Scheme A List of Helpful Returning to Work Safely Resources Coronavirus Job Retention Scheme extended to end of October 2020 VAT on PPE is now ZERO Managers Top Ten Health & Safety Tips Return to Work Safely Toolkit Managing Emotions when we go back to Work Communications Matrix Top Tips for Mental Wellness Keeping in Touch With Furloughed Workers Manager's Guide to Furlough Leave and Wellbeing Staff Survey - Winning on Furlough Webinar: Working from Home and Winning Social Distancing in the Construction Industry Is your PPE Legal and does it do what it claims? Extension of First Aid qualifications 8 Helpful Tips To Promote Home Worker Wellbeing Free Staff Survey: Working From Home and Winning Maintain Safe Working Conditions COVID-19 HR and H&S Management Checklist COVID-19 Staff Announcement Building Entrance COVID-19 Sign Coronavirus and Home Working Guide
Park City Call Back

We will respond to your call back within 24 hours during business working hours

Please enter your name
Ask a question and get FREE advice

Juliet Price is the Managing Director here at Park City and has extensive, specialist knowledge in HR, Health & Safety and staff development. Enter your question below and we'll be back in touch soon with an answer!

Please enter your name
Please enter your telephone number
Please enter your question
Discover how your people truly feel

Dig deeper into underlying issues, spot opportunities, take action and track progress. Listen , review and take action with real-time reports. Download information about the WeThrive product toolbox, our recommended employee engagement solution.

Please enter your first name
Please enter your surname
Please enter your company name
Please enter your email address
Please enter your telephone number