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Hospitality Industry top FAQ's

Here are our top FAQ’s to help you navigate your way through one of the busiest times of the year for the Hospitality industry or alternatively contact us and one of our experts will be on hand for a free 30 minute consultation.

1) How do I manage holiday requests from staff during our busiest time of year? I simply cannot have all staff off during December as it is when we are at our busiest.

Under the Working Time Directive legislation employees are entitled to the statutory minimum time off, including bank holidays, regardless of how busy businesses are. In practice, we know this is not always easy to follow. We would recommend looking into your current contact and handbook policies to put systems in place to allow you to have more control over when holiday can be taken. This should hopefully allow for a smoother process and mean all staff are on deck, ready for your busiest period.

2) How do I get more staff cover for Christmas? I have heard the negative press about zero hours contracts and also holiday pay and overtime and are concerned how to manage this.

Spending a little time before the rush to work out what cover  you expect to need and what staff you currently have in place would be the best starting point, if time allows. From this we would then be able to see where your gaps are. We do still recommend zero hour contracts in situations where the real zero hour relationship exists. With regards to holiday pay and overtime we would recommend getting the staffing numbers right in the first place to avoid some of the overtime pitfalls.

Easy in hindsight, we know, so in situations where this was not possible we would recommend a case by case analysis of the staff to see what liability you have as a company to pay additional holiday pay once any overtime has been taken into account.

3) January is always quiet, are there any things we should be doing with regards to staff during this period while we have a chance?

It could be a brilliant time to carry out your staff appraisals, or at a minimum have a one to one catch up. These meetings should provide feedback to staff on how well they are doing, update them on targets and what the focus of the business will be in the new year. It would be a great time to consider any training needs. As HR professionals we always recommend regular reviews of your processes and procedures and terms and conditions to allow you to be compliant with legislation and fighting fit for when your business is stretched again.

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Juliet Price is the Managing Director here at Park City and has extensive, specialist knowledge in HR, Health & Safety and staff development. Enter your question below and we'll be back in touch soon with an answer!

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