Use our COVID-19 resources to better manage the crisis and feel like you are on the front foot View Resources


What is Mediation?

Mediation is a method of dealing with workplace conflict. It can be an effective way of resolving an area of conflict between two parties or preventing an existing issue from escalating further. Mediation can be a relatively speedy and cost effective way of resolving workplace disputes, delivers beyond the requirements of the ACAS Code of Practice on Disciplinary and Grievance and is encouraged as part of an employer’s approach to employee relations.

When is Mediation needed?

There is conflict present in every workplace, most of which can be positive and even creative. However, it is acknowledged that negative conflict can be destructive and disruptive to the workplace and working relationships. A neutral third party (mediator) can assist in overcoming conflict in most situations and can particularly help people to work together more effectively. If used in the situation of a Grievance or similar complaint, mediation can be utilised at any stage of the formal process, effectively suspending the formal process, whilst this alternative means of dispute resolution is explored.

What does a Mediator do?

The mediator works with and facilitates a process of individual and joint meetings whereby the two parties explore their conflict in a safe and constructive way and work towards a mutual agreement, with a view to working in a more positive way in the future. By encouraging parties to explore their differences and needs in a safe environment,
mediation can lead to a mutually agreed action plan for remedying the situation and moving forward into the future in a positive and constructive way. The mediator will not be a judge of the situation and will not deem whether the
respective sides are ‘right’ or ‘wrong’ in any given situation but, it will give the parties the opportunity to resolve their differences and build a more effective and harmonious working relationship. Mediation is based upon the principles of being impartial, voluntary and confidential, thus ensuring that the participants control the progress and own the outcome of the session. The mediator will carry out all pre mediation work and will also provide follow up at regular intervals. In practice, the mediation will usually last one day and can take place away from the
normal working environment.

Benefits of Mediation

  • It is voluntary, impartial and confidential.
  • It can be used alongside or instead of grievance processes.
  • It uses ground rules to establish conduct and therefore creates an equal playing field.
  • It is safe and respectful.
  • It is non adversarial.
  • The ownership of the outcome lies with the participants.
  • The focus is on a win:win outcome.
  • The focus is on the future, not the past.
  • It can repair and cement relationships.
  • It is cost effective.

For further information about mediation, contact Jo Donnelly at Park City on 0800 542 7550.

Alternatively, write to [email protected]

Back to News Listing

Need help quickly?

There's a great deal to manage right now - the Furlough Scheme, returning to work safely. Lean on us for helpful guidance. Book a call (it's free) with one of our HR or health & safety experts.

We will process your data in accordance with our Privacy Policy. You may withdraw this consent at any time by updating your preferences.  We make this easy for you by placing a link to your preferences in the footer of every email we send you.

COVID-19 Resources

How to Apply for a grant through the Kickstart Scheme Latest Updates for Working safely during coronavirus (COVID-19) COVID Outbreak Management Policy Fair Redundancy Process Checklist Guide to Creating a COVID Secure Workplace How to manage the holiday season and reduce the risk of losing staff to self-quarantine Cleaning regimes required for a COVID-19 secure workplace Guidance on Face Coverings in Retail and Shops JULY 24TH Summary of Recent Government Updates Kick Start the Economy Government Announcement Updated guidance for outdoor pools indoor gyms, pools and leisure centres Guidance for the Re-opening of businesses and venues from 11 and 13 July Updated Guidance for Working Safely

Five steps to working safely - display the poster to demonstrate you have followed the guidance Changes To Social Distancing At Work from 4th July 2020 Updated Advice: Coronavirus Job Retention Scheme Step By Step Guide for Employers 7 Traps to Avoid When Making Redundancies During Furlough Redundancy During Furlough Easing of Lockdown for Business but does it apply to you? Changes to the Coronavirus Job Retention Scheme - 10th June 2020 Return to Work Safely FAQs Planning Your Return to Work Top Tips to Prepare your Managers Legionella Risks During the Coronavirus Pandemic Coronavirus-related Statutory Sick Pay Rebate Scheme A List of Helpful Returning to Work Safely Resources Coronavirus Job Retention Scheme extended to end of October 2020 VAT on PPE is now ZERO Managers Top Ten Health & Safety Tips Return to Work Safely Toolkit Managing Emotions when we go back to Work Communications Matrix Top Tips for Mental Wellness Keeping in Touch With Furloughed Workers Manager's Guide to Furlough Leave and Wellbeing Staff Survey - Winning on Furlough Webinar: Working from Home and Winning Social Distancing in the Construction Industry Is your PPE Legal and does it do what it claims? Extension of First Aid qualifications 8 Helpful Tips To Promote Home Worker Wellbeing Free Staff Survey: Working From Home and Winning Maintain Safe Working Conditions COVID-19 HR and H&S Management Checklist COVID-19 Staff Announcement Building Entrance COVID-19 Sign Coronavirus and Home Working Guide
Park City Call Back

We will respond to your call back within 24 hours during business working hours

Please enter your name
Ask a question and get FREE advice

Juliet Price is the Managing Director here at Park City and has extensive, specialist knowledge in HR, Health & Safety and staff development. Enter your question below and we'll be back in touch soon with an answer!

Please enter your name
Please enter your telephone number
Please enter your question
Discover how your people truly feel

Dig deeper into underlying issues, spot opportunities, take action and track progress. Listen , review and take action with real-time reports. Download information about the WeThrive product toolbox, our recommended employee engagement solution.

Please enter your first name
Please enter your surname
Please enter your company name
Please enter your email address
Please enter your telephone number