Use our COVID-19 resources to better manage the crisis and feel like you are on the front foot View Resources

The Importance of Training & Development

In order for our employees to deliver a quality service to clients, it is essential that they have the right skills and experience to undertake their duties. Whilst you will no doubt have verified that they possess the requisite competencies during the recruitment process, ongoing training and development is essential to enable your business to continue to develop and ensure that staff are up to date with the latest technical, legislative and market developments. There is an almost endless list of courses that might be relevant for your organisation ranging from customer service and sales techniques to time management and employment law as well as a whole host of crucial health & safety issues.

There are many benefits which can be gained by offering training to employees which include:

  • Addressing any skills gaps
  • Improvement in overall performance and productivity
  • Better quality of customer experience
  • Time and cost saving
  • Improving morale
  • Reducing staff absence
  • Improving staff retention

Addressing skills gaps

Even your best employees will find some aspects of their role more demanding than others. By targeting specific skills gaps , through consultation with the individual, you can help to strengthen and expand their skill set.

Improvement in overall performance and productivity

If a member of staff can increase their skill set and boost their knowledge base, they are more likely to be able to carry out their duties with confidence in their own abilities which should in turn enable them  to work more effectively and efficiently.

Better quality of customer experience

With relevant training, employees can better understand the needs of the client and provide consistency in the service they provide. Being able to competently deal with any issues that arise will help provide a first class customer experience.

Time and cost saving

Although there are costs associated with training and time out of a busy worker’s day, the longer term benefit is greater worker efficiency and no wastage of resources. From a health & safety perspective, if employees are sufficiently trained, there are less likely to be accidents in the workplace leading to staff absence or costly penalties..

Improving morale

Training and development can help make staff feel they have greater job satisfaction and hence greater morale. The extra skills they gain should make them feel like a real asset to their organisation and the opportunities for promotion that may present themselves can be a great motivator. The effects can be seen not only on an individual level, but can create a greater sense of team morale across the whole organisation.

Types of training

There are various methods by which to deliver training which are either on or off the job. On the job training involves employees learning in their real working environment, taking part in actual working scenarios and dealing with the types of challenges that they would face during a normal working day. Typically this would be done by shadowing, coaching and mentoring or job rotation. Off the job training is done away from the workplace and usually focuses on more general skills and knowledge, as well as job specific training. This would tend to be done via workshops, seminars or conferences. To make it more cost effective, you would ideally want to have groups of employees undertaking the training at the same time.


With a rise in the technology available for training, more and more employers are looking at online methods of training. Webinars and podcasts are widely available covering a huge range of topics across any industry sector. E-learning is becoming increasingly popular as a way of allowing employees to fit training needs around their work schedule. This is particularly useful if you have individual employees requiring specific training, or if a large number of staff need to complete courses over varying timescales. The training materials are standardised and tracking results (or indeed seeing who has completed the training) is easier.

Reaping the rewards

It is key to remember that it’s not just your rank and file staff that need to be trained. An effective management training program is just as important. The types of matters this might include are: inducting employees, dealing with discipline issues, conducting appraisals, employee relations and motivational ideas.

Despite the importance of training, it is not unusual to hear both employers and employees complain about the time that needs to be set aside to complete their courses. This is however only a minor drawback and benefits to be gained by both the company as a whole and the individual make it a worthwhile investment. Training is an investment for both the company and the individual, but in making sure that your staff are engaged in the training process, not only will they bring extra value to your business, but they will also feel valued themselves. And that is surely a win-win all round.

At Park City we can offer you a free “Training Needs Analysis” to see what specialist skills courses your business and employees could benefit from. Contact us today for more details.


Back to News Listing

Need help quickly?

There's a great deal to manage right now - the Furlough Scheme, returning to work safely. Lean on us for helpful guidance. Book a call (it's free) with one of our HR or health & safety experts.

We will process your data in accordance with our Privacy Policy. You may withdraw this consent at any time by updating your preferences.  We make this easy for you by placing a link to your preferences in the footer of every email we send you.

COVID-19 Resources

How to Apply for a grant through the Kickstart Scheme Latest Updates for Working safely during coronavirus (COVID-19) COVID Outbreak Management Policy Fair Redundancy Process Checklist Guide to Creating a COVID Secure Workplace How to manage the holiday season and reduce the risk of losing staff to self-quarantine Cleaning regimes required for a COVID-19 secure workplace Guidance on Face Coverings in Retail and Shops JULY 24TH Summary of Recent Government Updates Kick Start the Economy Government Announcement Updated guidance for outdoor pools indoor gyms, pools and leisure centres Guidance for the Re-opening of businesses and venues from 11 and 13 July Updated Guidance for Working Safely

Five steps to working safely - display the poster to demonstrate you have followed the guidance Changes To Social Distancing At Work from 4th July 2020 Updated Advice: Coronavirus Job Retention Scheme Step By Step Guide for Employers 7 Traps to Avoid When Making Redundancies During Furlough Redundancy During Furlough Easing of Lockdown for Business but does it apply to you? Changes to the Coronavirus Job Retention Scheme - 10th June 2020 Return to Work Safely FAQs Planning Your Return to Work Top Tips to Prepare your Managers Legionella Risks During the Coronavirus Pandemic Coronavirus-related Statutory Sick Pay Rebate Scheme A List of Helpful Returning to Work Safely Resources Coronavirus Job Retention Scheme extended to end of October 2020 VAT on PPE is now ZERO Managers Top Ten Health & Safety Tips Return to Work Safely Toolkit Managing Emotions when we go back to Work Communications Matrix Top Tips for Mental Wellness Keeping in Touch With Furloughed Workers Manager's Guide to Furlough Leave and Wellbeing Staff Survey - Winning on Furlough Webinar: Working from Home and Winning Social Distancing in the Construction Industry Is your PPE Legal and does it do what it claims? Extension of First Aid qualifications 8 Helpful Tips To Promote Home Worker Wellbeing Free Staff Survey: Working From Home and Winning Maintain Safe Working Conditions COVID-19 HR and H&S Management Checklist COVID-19 Staff Announcement Building Entrance COVID-19 Sign Coronavirus and Home Working Guide
Park City Call Back

We will respond to your call back within 24 hours during business working hours

Please enter your name
Ask a question and get FREE advice

Juliet Price is the Managing Director here at Park City and has extensive, specialist knowledge in HR, Health & Safety and staff development. Enter your question below and we'll be back in touch soon with an answer!

Please enter your name
Please enter your telephone number
Please enter your question
Discover how your people truly feel

Dig deeper into underlying issues, spot opportunities, take action and track progress. Listen , review and take action with real-time reports. Download information about the WeThrive product toolbox, our recommended employee engagement solution.

Please enter your first name
Please enter your surname
Please enter your company name
Please enter your email address
Please enter your telephone number