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2016/17 Training Courses

Customer Service Excellence

Date To Be Advised
Category: Management Development

About this training course

A brief description of the course;

  • Who are your customers?
  • What is their definition of customer satisfaction?
  • Identifying the different ways to manage customer expectations
  • Understanding your personal impact on your customers
  • Exploring different ways to handle customer complaints effectively
  • How to measure customer satisfaction
  • Personal Action Plan


  • Understand the importance of your customers view point
  • Develop the necessary skills to effectively deal with various scenarios
  • Deliver a first class customer experience within a range of different situations
  • Recognise how your behaviour can increase customer loyalty
  • Personal Action Plan

Your Customer Service Trainers

Jennie Galione Katie Finbow

Does this sound like the course for you? Book now or get in touch


Park City Consulting Ltd
1 Oak House
Vale View Business Units
Crown Lane South

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