2016/17 Training Courses

Customer Service Excellence

About this training course

A brief description of the course;

• Who are your customers?
• What is their definition of customer satisfaction?
• Identifying the different ways to manage customer expectations
• Understanding your personal impact on your customers
• Exploring different ways to handle customer complaints effectively
• How to measure customer satisfaction
• Personal Action Plan

Benefits

• Understand the importance of your customers view point
• Develop the necessary skills to effectively deal with various scenarios
• Deliver a first class customer experience within a range of different situations
• Recognise how your behaviour can increase customer loyalty
• Personal Action Plan

Your Customer Service Trainers

Jennie Galione	Katie Finbow

Does this sound like the course for you? Book now or get in touch